Find or manage a booking
Open the details, get help, or cancel when the action is available.
Before you begin
- Sign in to the account used for the booking.
- Have the service name and booking date ready to identify it.
Step by step
Open Activity
Upcoming holds active, paid, and pending bookings. Use Past for completed, canceled, or other closed bookings.
Open the booking
Check the service, date, selected options, and current status. Use Check in or another service action only when it appears and you are ready to use it.
Ask for help in context
Open the more-actions menu and select Contact support. The support conversation stays connected to this booking.
Cancel if offered
The menu may show Cancel Payment for a pending payment, or Cancel Booking for an eligible free booking. Review the confirmation and choose the cancel action only when you intend to proceed.
You’re ready when
You can see the booking's current state and use the actions available for that booking.
Troubleshooting
- Cancel Booking is not in the menu
- Self-service cancellation is not available for every state. The current app offers it for active free bookings with a completed order, and offers payment cancellation while an order is pending or processing. Use Contact support for other cases.
- The booking is not in Upcoming
- Check Past and confirm that you signed in with the account used at checkout. If you left during payment, inspect the existing booking's status before starting another payment.
Common questions
- Does canceling automatically refund a paid booking?
- A refund is not automatic. For a completed paid booking, contact support from its details to discuss cancellation or a refund with the building team.
Still stuck? Tell support what happened and which step you reached.
Email support